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Terms and Conditions

 

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Luxuryair website (the "Website") and your purchase of any products from Luxuryair ("Luxuryair," "we," "us," or "our"). By accessing or using the Website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or purchase any products from us.  

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2. Orders

  • Order Acceptance: We welcome your orders. We reserve the right to refuse any order without providing a reason. An order confirmation email from Luxuryair constitutes acceptance of your order.

  • Pricing:

    • Prices displayed on the Website are inclusive of Value Added Tax (VAT).

    • Business and contract hire prices are exclusive of VAT.

    • VAT will be applied at the current rate unless a valid VAT exemption form is received and approved.

    • We reserve the right to change prices at any time.

    • We also reserve the right to correct any errors in pricing or product information.

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3. Payment

  • Payment Terms: Payment is due in accordance with the agreed terms, established at the time of opening a credit account. For credit accounts, payment is typically due within 30 days of the invoice date.

  • Late Payments: Late payments may incur interest charges.

  • Accepted Payment Methods: We accept payments by credit card (Visa, Mastercard, American Express), debit card, and bank transfer.

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4. Quotations

  • Validity: Quotations are valid for the period stated, or for 30 days from the date of the quotation if no period is specified.

  • Acceptance: A quotation does not constitute a binding contract until we accept your order by fulfilling it.

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5. Delivery

  • Delivery Dates: Delivery dates and times are approximate.

  • Delivery Arrangements: You are responsible for making all arrangements necessary to receive the goods.

  • Delivery Delays: We are not liable for any delays in delivery or the consequences thereof.

  • Standard Delivery: Standard delivery is to the reception desk and/or ground floor at the stated delivery address within UK mainland.

  • Delivery Charges:

    • Delivery is free to UK mainland addresses for orders over £50 (including VAT).

    • Orders below £50 (including VAT) will incur a small order handling charge of typically £3.00.

  • Delivery Issues: Please inform us of any difficulties in delivering or specific requirements at the time of placing your order.

  • Damage/Discrepancies: Notify us within 7 days of delivery of any discrepancies or damage, providing clear photographic evidence.

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6. Order Cancellation and Variation

  • Cancellation/Amendment: We will use reasonable endeavors to meet your individual requirements. However, we are under no obligation to accept cancellations or amendments to orders.

  • Cancellation Charges: If we agree to a cancellation or amendment, a cancellation or amendment charge may apply.

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7. Warranty

  • General Warranty: Goods are supplied according to the descriptions and specifications in our catalogue. We give no warranty as to the suitability of any goods for any particular purpose unless expressly stated.

  • Manufacturer's Warranty: Where goods are supplied with a manufacturer's warranty, the warranty period varies by product. Please refer to the manufacturer's instructions for specific details.

  • Warranty Conditions: The warranty only applies if the goods have been operated, cleaned, and handled in accordance with the manufacturer's guidelines.

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8. Retention of Title

  • Ownership: All goods supplied by Luxuryair remain our property until full payment has been received.

  • Risk of Loss: The risk of loss in goods sold to you passes to you upon delivery.

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9. Returns

  • General Policy: Goods are not supplied on a sale or return basis. We are under no obligation to accept returns unless the goods are faulty.

  • Return Procedure:

    • Notification: Notify us within 7 days of receipt of the goods about your intention to return a product.

    • Condition of Goods: Goods must be returned in their original condition and packaging, unused, undamaged, and free from any alterations.

    • Authorization: Returns are only accepted after we have authorized them.

    • Handling Charges: Authorized returns may incur a handling charge.

    • No Replacements During Return Process: No replacements are available while goods are being returned, exchanged, or repaired.

    • Manufacturer's Terms: We are bound by the manufacturer's terms and may apply a restocking fee.

  • Ineligible for Return:

    • Single-use or body-worn goods

    • Non-catalogue lines or custom-made products

    • Goods damaged due to misuse or unauthorized repair

    • Opened or partly used goods

    • Goods damaged by fire, water, or smoke

  • Customer Responsibility:

    • It is illegal to send contaminated goods through the post.

    • Ensure all returned items are clean and free from contamination.

    • Include a copy of the original invoice and return authorization with the returned goods.

    • Provide detailed information about the reason for the return.

  • Unsatisfactory Goods: If you are not satisfied with the goods, but they are not defective, we reserve the right to refuse the return.

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10. Limitation of Liability

  • Delivery Checks: You must check that products are correct and undamaged upon delivery before signing for them.

  • Delivery Delays: We are not liable for any losses arising from delays in delivery.

  • Liability Limits: We are not liable for any indirect or consequential losses, including but not limited to loss of profits or business.

  • Exceptions: This limitation of liability does not apply to:

    • Death or personal injury caused by our negligence.

    • Fraud or fraudulent misrepresentation.

    • Liability for defective products under the Consumer Protection Act 1987.

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11. Force Majeure

We are not liable for any losses caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, government regulations, or unforeseen events that prevent us from fulfilling our obligations.

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12. Intellectual Property

All intellectual property rights in the Website and its contents belong to Luxuryair. With data protection, we are committed to protecting your personal information. 

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13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.  

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14. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new version on the Website. By continuing to use the Website or purchase products from us after any changes are made, you agree to be bound by the revised Terms and Conditions.

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Finance

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This section outlines the financial terms and conditions applicable to both Leasing and Renting of machines from Luxuryair.

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1. Leasing

  • 1.1 Lease Agreement: This agreement governs the lease of machines between the Lessee and Luxuryair, in conjunction with the third-party finance provider.

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  • 1.2 Lease Duration: Lease terms vary and will be specified in the lease agreement.

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  • 1.3 Payment Terms:

    • 1.3.1 Monthly payments are due in advance by the specified due date.

    • 1.3.2 A grace period of 30 days is allowed for late payments.

    • 1.3.3 Late payment charges will be applied as specified in the lease agreement.

    • 1.3.4 Accepted payment methods include payments by credit card (Visa, Mastercard, American Express), debit card, and bank transfer.

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  • 1.4 Security Deposit: A security deposit may be required at the commencement of the lease, refundable upon the return of the machine in good condition.

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  • 1.5 Early Termination: Early termination may be subject to an early termination fee as specified in the lease agreement.

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2. Renting

  • 2.1 Rental Agreement: This agreement governs the rental of machines between the Renter and Luxuryair.

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  • 2.2 Rental Duration: Rental terms vary and will be specified in the rental agreement.

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  • 2.3 Payment Terms:

    • 2.3.1 Monthly payments are due in advance by the specified due date.

    • 2.3.2 A grace period of 2 weeks is allowed for late payments.

    • 2.3.3 Late payment charges will be applied as specified in the rental agreement.

    • 2.3.4 Accepted payment methods include payments by credit card (Visa, Mastercard, American Express), debit card, and bank transfer.

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  • 2.4 Security Deposit: A security deposit may be required at the commencement of the rental, refundable upon the return of the machine in good condition.

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  • 2.5 Early Termination: Early termination may be subject to an early termination fee.

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3. Uniform Financial Terms

  • 3.1 Use of Equipment:

    • 3.1.1 The machine must be used only for its intended purpose and in accordance with the manufacturer's instructions.

    • 3.1.2 The machine must not be used for any illegal activities or purposes that could damage or impair its functionality.

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  • 3.2 Maintenance and Repairs:

    • 3.2.1 The customer is responsible for routine maintenance, such as cleaning and minor adjustments.

    • 3.2.2 Repairs due to normal wear and tear will be covered by Luxuryair.

    • 3.2.3 Repairs due to misuse or negligence will be the responsibility of the customer.

    • 3.2.4 The customer must promptly report any issues or malfunctions to Luxuryair.

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  • 3.3 Insurance:

    • 3.3.1 The customer is required to maintain insurance coverage for the machine, including protection against theft, loss, and damage.

    • 3.3.2 Proof of insurance must be provided upon request.

    • 3.3.3 The customer is liable for any damages or loss not covered by insurance.

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  • 3.4 Return of Equipment:

    • 3.4.1 The machine must be returned in the same condition as it was received, except for normal wear and tear.

    • 3.4.2 Luxuryair reserves the right to inspect the machine upon return and charge for any damages or excessive wear.

    • 3.4.3 A restocking fee may be applied if the machine is returned before the end of the agreed term.

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  • 3.5 Termination:

    • 3.5.1 Either party may terminate the agreement with prior written notice.

    • 3.5.2 Luxuryair reserves the right to terminate the agreement immediately if the customer breaches any of the terms and conditions.

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  • 3.6 Indemnity: The customer agrees to indemnify and hold harmless Luxuryair from any claims, damages, or losses arising from the use of the machine.

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  • 3.7 Applicable Law: This agreement shall be governed by and construed in accordance with the laws of England and Wales.

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